Service Resolutions
We are committed to providing a very high standard of service to you and all our customers. Occasionally we may not live up to our promises. If this happens, we really do want to hear from you.
Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right for you and to improve our service in the future for everybody.
Our staff are best placed to receive your complaint and to work with you to resolve it. You can share your concerns with them personally, by e-mail, phone or letter.
Customer Service Contacts
email: sales@cartridgemate.com.au
Tel:02 95674144
Fax:02 95674133
Our customer service department is staffed from Mon- Fri 8.30am - 5.00pm.
Or You Can Write To:
Customer Services
CartridgeMate Pty Ltd
PO Box 305
BEXLEY 2207 NSW
We will usually reply to your e-mail address but there may be occasions when we need to do so by post, for example, when we need to refer to any confidential information.
What You Need To Provide
To help us investigate and resolve your complaint as quickly as possible, please provide the following information:
- Your name and address. (including postcode)
- Your account number and\or invoice number.
- A daytime telephone number where we can contact you.
- A clear description of your concern or complaint.
- Details of what you would like us to do to put it right.
How We Will Respond
We will do our best to resolve your complaint immediately and with the minimum of inconvenience to you. Our first step is to understand what the problem is and to find out what we can do to put the matter right. We aim to resolve any complaint within 5 working days. Where we cannot resolve it within 5 working days, we will keep you informed of the progress.
Our aim is to resolve your complaint as quickly as possible and to your complete satisfaction.
