How to Order
There are two ways you can order from us:
- You can order by calling us on 02 95674144
- You can order through this website and the steps are as followed...
When you see an item you like, click on the buy button to make the purchase. Enter the number you wish to purchase in the "Qty" boxes on the right hand side. Click "Update" to see the new total cost. Your items will remain in your shopping cart for 10 days unless you checkout. Continue shopping by going back to the item list. When you are satisfied with your order, proceed to the checkout by clicking "Checkout". Follow the checkout process, and when you have finished, we will give you a receipt number. Your tax invoice will then be sent and emailed to you.
Pre Sales Information
If you have a question about a product you are interested in purchasing, and are unable to find the information on our web site please contact sales on:
email: sales@cartridgemate.com.au
Tel:02 95674144
Fax:02 95674133
Order Status
If at any time you would like to check the status of your order please contact customer services on:
email: sales@cartridgemate.com.au
Tel:02 95674144
Fax:02 95674133
Order Cancellations
We can only cancel orders before the goods are despatched. To find out if your order has been despatched please contact customer services on:
email: sales@cartridgemate.com.au
Tel:02 95674144
Fax:02 95674133
If your order has already been despatched and you still wish to cancel the order please follow the returns procedure detailed on returns and refunds.
Backorder
Backorder items are products that are not currently in stock. These items are on order from the manufacturers. If you order an item that is out of stock and we are unable to provide the product within the delivery period specified, we will notify you by email when the products will be arriving at our warehouse and when they will be available for despatch. If the alternative delivery date is not acceptable then you can cancel the order.
Returns and Refunds
Any of our products may be returned to cartridgemate.com.au for replacement or refund subject to the following:
Cancellation of Order - Not Faulty
To cancel your order you must e-mail, fax or write to us (a telephone call is not deemed to be sufficient) within seven days of receipt of your order.
Please Note:
You must take care of the goods whilst they are in your possession, goods returned damaged, opened or used will not be accepted. The return freight is payable by the customer, the goods should be insured as it is your responsibility to return the goods to us in its original condition. We will not be held responsible for any damage or loss whilst the items are being returned to us. Non-defective returns notified outside the seven-day period will be subject to a 25% restocking charge. Non-defective returns notified within within 7 days will incur a 15% restocking free.
On receipt of your returned goods, we will authorise a refund. Please allow a maximum of 30 days for refunds to be processed and credited to your account. If you used a credit card to make your purchase, we will credit the same card number. If you made your purchase with a cheque or postal order, we will send you a refund cheque in the post. Our delivery service charges are not refundable.
Cancellation of Order - Faulty or Incorrect Ordered Returns
If you are returning an item because of an error on our part we will replace the product plus the cost of returning item to us – We will charge for correct item and credit on receipt of return of unopened undamaged product - You must take care of the goods whilst they are in your possession, goods returned damaged, opened or used will not be accepted.
Faulty Item
Please contact us in writing for a return authorisation number. Then simply return the item to the address detailed below. Please remember to enclose a copy of your invoice plus authorisation number given. We do not provide credit on goods that are over 3 months old from date of purchase (invoice date). Please provide a description of the fault plus prints showing nature of problem. If the product has been tampered with credit will not be considered. The return freight is payable by the customer, the goods should be insured as it is your responsibility to return the goods to us in its original condition. Item shipped receiver to pay will be rejected. We will not be held responsible for any damage or loss whilst the items are being returned to us. On receipt of returned product our technicians will evaluate and then contact you to advise result. Please send the package to the address below:
Returns Department
CartridgeMate Pty Ltd
PO Box 305
BEXLEY NSW 2207
Invoice Query
If you have a query with an invoice please contact customer services on:
email: sales@cartridgemate.com.au
Tel:02 95674144
Fax:02 95674133
